Privacy Policy

Sol and Alae Privacy Policy

1. Introduction:

Sol and Alae (“Sol and Alae”, "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988. This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information.

2. Personal Information We Collect:

We may collect and hold the following types of personal information:

Full name
Address
Email address
Phone number
Date of birth

Service-related information provided by customers

3. How We Collect and Store Personal Information:

We collect personal information directly from customers through enquiries, bookings, client forms, and other communications.
Customer names and telephone numbers may be stored in a business mobile phone contact list for communication and service-related purposes.
Additional customer information may be recorded and stored in paper forms and physical records. These records are kept securely and are only accessible to authorised personnel.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure

4. Why We Collect Personal Information:

We collect personal information to:

Provide products and services
Process payments and transactions
Communicate with customers
Respond to enquiries and requests
Meet legal and regulatory obligations

5. How We Use and Disclose Personal Information:

We use personal information to:

Provide services to our customers
Manage appointments and customer communications
Process payments
Submit and manage private health insurance claims where requested by the customer
Comply with legal obligations

We may disclose relevant personal information to private health insurance providers for the purpose of processing health insurance claims on behalf of customers. We only disclose information necessary to process the claim.

6. Access and Correction of Personal Information:

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete, or out of date, you may request that we correct it. Requests can be made using the contact details provided in this policy.

7. Privacy Complaints:

If you believe your personal information has been mishandled, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Overseas Disclosure:

We do not generally disclose personal information to recipients located outside Australia.

9. Destruction and De-identification of Information:

Personal information is retained only for as long as necessary for business or legal purposes.

When personal information is no longer required, paper records are securely destroyed, such as by shredding. Contact information stored on mobile devices is permanently deleted when it is no longer needed.
Customer contact information stored on mobile devices is protected through device security measures, including password or biometric access controls.

10. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The latest version will be available on our website.

Last Updated: Jun 9 , 2026